Privacy policy
Effective Date: 12/07/2026
Luna Bathrooms ("Luna Bathrooms", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, contact us or otherwise interact with our business.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. What Information We Collect
We may collect personal information including:
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Your name.
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Billing and delivery addresses.
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Email address.
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Telephone number.
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Order history.
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Payment information (processed securely through our payment providers).
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Information you provide when contacting us.
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Information provided when subscribing to our marketing communications.
We may also collect non-personal information such as:
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IP address.
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Browser type.
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Device information.
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Website usage data.
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Cookies and similar technologies.
2. How We Collect Information
We collect information when you:
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Place an order.
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Create an account.
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Subscribe to our newsletter.
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Contact us by email, phone or through our website.
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Participate in promotions or surveys.
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Browse our website.
Some information is collected automatically through cookies and website analytics tools.
3. How We Use Your Information
We use your personal information to:
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Process and fulfil orders.
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Arrange delivery and collection.
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Provide customer support.
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Process refunds and warranty claims.
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Respond to enquiries.
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Improve our products and services.
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Maintain website security.
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Detect fraudulent activity.
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Send order updates and transactional communications.
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Send marketing communications where you have opted in or where permitted by law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
4. Payment Information
Luna Bathrooms does not store your full credit or debit card details.
Payments are processed securely by trusted third-party payment providers using encrypted payment systems.
5. Sharing Your Information
We may disclose your information to trusted third parties where necessary to operate our business, including:
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Freight and delivery providers.
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Payment processors.
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IT service providers.
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Website hosting providers.
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Marketing platforms.
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Customer support providers.
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Professional advisers where required.
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Government authorities where required by law.
We do not sell or rent your personal information to third parties.
6. Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
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Remember your preferences.
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Analyse website traffic.
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Improve website functionality.
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Deliver relevant advertising.
You can disable cookies through your browser settings; however, some website features may not function correctly.
7. Third-Party Services
Our website may use third-party services such as:
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Shopify
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Google Analytics
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Google Ads
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Meta (Facebook & Instagram)
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Payment gateways
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Email marketing platforms
These providers may collect information in accordance with their own privacy policies.
8. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
While no online system can be guaranteed completely secure, we use industry-standard security measures to help safeguard your information.
9. Accessing or Correcting Your Information
You may request access to the personal information we hold about you or request corrections if your information is inaccurate or out of date.
To make a request, please contact us using the details below.
10. Marketing Communications
Where permitted by law, we may send you promotional emails about our products, special offers and promotions.
You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
11. Overseas Disclosure
Some of our third-party service providers may store or process personal information outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
12. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
Your continued use of our website constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy-related complaint, please contact us:
Luna Bathrooms
Email: info@lunabathrooms.com.au
If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.